Does printing with a generic printer driver solve the problem?
Action:
Install the generic printer driver and print the document.
1) Click the 'Start' button to display the 'Start' menu.
2) Select 'Settings' and select 'Printers'. (The 'Printers' window appears.)
'Printers' menu item
3) Double-click the 'Add Printer' icon. (The 'Add Printer Wizard' dialog box appears.)
The 'Add Printer' icon
4) Click 'Next'.
5) Do one of the following to select the appropriate printer:
a) To install a local printer:
1] Select the 'Local Printer' radio button if the printer is attached directly to the computer.
2] Click 'Next'.
b) To install a network printer:
1] Select the 'Network Printer' radio button if the printer is attached to another computer or to a network.
2] Click 'Next'.
3] Type the network path or queue name in the 'Network path or queue name' box.
NOTE: The path must include the network drive letter.
4] To print from MS-DOS based programs, select the 'Yes' radio button.
The 'Add Printer Wizard' dialog box
5] Click 'Next'.
6) In the 'Manufacturers' list box, select 'Generic' and click 'Next'.
7) If prompted, select the appropriate printer port from the 'Available ports' list box.
The 'Available ports' list box
8) (Optional) Type a name for the printer in the 'Printer name' box.
The 'Printer name' box
9) To set the printer as the default printer for Windows 95, select the 'Yes' radio button.
10) Click 'Next'.
11) If you do not want to print a test page, select the 'No' radio button.
12) Click 'Finish'.
13) If prompted, insert the appropriate Windows 95 diskette or CD-ROM and click 'OK'.
14) Select the 'File' menu and select 'Close' to exit the 'Printers' window.
15) Print the document.
Question:
Does printing with a generic printer driver solve the problem?
Responses:
Yes, printing with the generic printer driver solves the problem
No, printing with a generic driver does not solve the problem